Last updated: 29 October 2026
 

These terms apply when you use Our Event Planner to find venues, entertainers, caterers or other event suppliers.

Please read them before submitting an event brief.
 

1. About Our Event Planner
 

Our Event Planner

Email: hello@oureventplanner.com
Correspondence address: Unit 2 Invicta Park, Sandpit Road, Dartford, DA1 5BU
 

In these terms, “we”, “us” and “Our Event Planner” refer to the operator of Our Event Planner.
 

“Organiser” or “you” means the person submitting an event enquiry or using our service.
 

“Supplier” means an independent venue, business, entertainer or other service provider introduced or suggested through Our Event Planner.
 

2. What Our Event Planner does
 

Our Event Planner provides an event-planning introduction and matching service.
 

You tell us what you are planning and we use that information to identify potentially suitable local venues and suppliers.
 

We may contact suppliers, check their interest or apparent availability and present you with a shortlist of options that appear relevant to your event.
 

During the current service, there is no charge to organisers for submitting an event brief or receiving supplier suggestions.
 

3. Suppliers are independent businesses
 

Suppliers introduced through Our Event Planner are independent third-party businesses or individuals.
 

Unless we specifically tell you otherwise:

• they are not employed by Our Event Planner;

• they are not our agents, partners or representatives;

• we do not control how they provide their services;

• we do not set their prices or contractual terms;

• we are not a party to the contract between you and the supplier; and

• we do not receive or hold deposits or other payments you make to them.
   

If you decide to use a supplier, the contract for that supplier's services is made directly between you and the supplier.
 

4. Supplier suggestions and shortlists
 

We aim to identify suppliers that appear suitable based on the information you provide and information available to us about the supplier.
 

Factors may include:

• event type;

• location;

• date;

• guest numbers;

• services required;

• approximate budget;

• supplier service area;

• supplier response to the opportunity; and

• information supplied by or publicly available about the supplier.
   

Being included in a shortlist means that we believe the supplier may be relevant to your requirements. It does not amount to a guarantee or warranty about that supplier.
 

5. Supplier checks
 

Unless we expressly state that a particular check has been carried out, you should not assume that Our Event Planner has independently verified matters such as a supplier's:

• identity;

• financial position or solvency;

• insurance cover;

• licences or permissions;

• qualifications;

• professional memberships;

• DBS or safeguarding status;

• references;

• previous work;

• health and safety arrangements; or

• ability to perform a particular contract.
   

Where we provide information about a supplier, some of that information may have been provided by the supplier themselves or obtained from publicly available sources.
 

You should satisfy yourself that a supplier meets any requirements that are important for your particular event before making a booking or payment.
 

6. Contacting a supplier
 

We will not ordinarily provide potential suppliers with your direct contact details simply because you have submitted an event brief.
 

We may initially provide suppliers with relevant non-contact information about your event so that they can decide whether they wish to be considered.
 

If you select a supplier as someone you would like to speak to, we may share your contact details and relevant event information with that supplier so that you can communicate directly.
 

From that point, you and the supplier are responsible for discussing and agreeing the details of the proposed booking.
 

7. Booking a supplier
 

Before making a booking, you should confirm directly with the supplier any matters that are important to you, including:

• final price;

• what is included;

• event date and times;

• availability;

• deposits and payment dates;

• cancellation and refund terms;

• insurance where relevant;

• any licences, qualifications or checks relevant to the service;

• setup and access requirements; and

• any specific requirements relating to your event.
   

You should obtain and retain appropriate written confirmation from the supplier.
 

Our Event Planner is not responsible for negotiating or approving the contract between you and a supplier.
 

8. Deposits and payments to suppliers
 

Any deposit, balance or other payment for event services is paid directly to the relevant supplier, unless we expressly tell you otherwise.
 

Our Event Planner does not currently act as a payment processor, escrow service or guarantor for organiser-to-supplier payments.
 

This means that we do not receive, hold, protect or insure money that you choose to pay directly to a supplier.
 

You should therefore review the supplier's booking and cancellation terms before making a payment and satisfy yourself that you are comfortable proceeding.
 

If a supplier subsequently cancels, fails to attend, becomes insolvent, fails to provide the agreed service or refuses to return money that you believe is due to you, that dispute is primarily between you and the supplier under your contract with them.
 

Our Event Planner is not responsible for refunding money paid directly to a supplier.
 

9. Supplier performance
 

We cannot guarantee that a supplier will:

• remain available;

• accept your booking;

• provide a particular price;

• perform their services to a particular standard;

• arrive at the agreed time;

• complete the services as agreed;

• remain trading;

• return a deposit or other payment; or

• otherwise fulfil their contract with you.
   

Responsibility for providing the booked service rests with the supplier with whom you contract.
 

If you experience a serious problem with a supplier introduced through Our Event Planner, we would nevertheless encourage you to tell us. We may take that information into account when deciding whether to work with or recommend that supplier in future.
 

10. Changes to event information
 

Supplier availability and suitability may depend on the information you provide to us.
 

You should provide information that is accurate to the best of your knowledge and tell us if important details change.
 

Dates, prices, availability and other supplier information can also change. You should therefore confirm important information directly with the supplier before entering into a contract or making a payment.
 

11. Our role and responsibility
 

Our responsibility is to provide the Our Event Planner introduction and matching service with reasonable care and skill.
 

We are responsible for our own acts and omissions to the extent required by law.
 

However, because suppliers are independent third parties, we are not responsible for the acts or omissions of a supplier merely because:

• we identified them as potentially suitable;

• we contacted them about your event;

• they appeared on a shortlist;

• you chose to speak to them; or

• we introduced you to them.
   

In particular, subject to your legal rights, we are not responsible for losses caused solely by an independent supplier's failure to fulfil their obligations to you.
 

Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
 

Nothing in these terms affects any statutory rights you may have as a consumer.
 

12. No guarantee of finding a supplier
 

Although we aim to provide useful options, we cannot guarantee that:

• suitable suppliers will be available for every enquiry;

• a particular number of suppliers will respond;

• we will be able to provide a shortlist within a particular period;

• a suggested supplier will remain available; or

• an introduction will result in a booking.
   

Any timescale given for producing supplier options is an aim rather than a guarantee unless we expressly agree otherwise with you.
 

13. Information on our website
 

We try to ensure that information provided through Our Event Planner is accurate and useful.
 

However, supplier information, prices, availability, photographs, descriptions and other details may originate from third parties and can change.
 

Important details should always be confirmed directly with the relevant supplier before making a booking.
 

14. Personal information
 

We use your personal information to provide the Our Event Planner service and, where appropriate, introduce you to suppliers you select.
 

Our Privacy Policy explains in more detail how we collect, use and share personal information.
 

Our Cookie Policy explains how cookies and similar technologies are used on our website.
 

15. Complaints about suppliers
 

If a problem arises with services that you have booked, you should normally raise it directly with the supplier because the contract for those services is between you and them.
 

You may also tell us about your experience at:

hello@oureventplanner.com
 

We may use feedback when deciding whether a supplier should continue to receive opportunities through Our Event Planner.
 

We do not act as an arbitrator and cannot guarantee that we will be able to resolve a contractual or financial dispute between you and a supplier.
 

16. Changes to the service
 

Our Event Planner is currently an early-stage service.
 

We may develop, modify, suspend or discontinue parts of the service.
 

If we introduce charges for organisers in future, any applicable charges and terms will be made clear before you agree to purchase a paid service.
 

17. Changes to these terms
 

We may update these terms as the service develops or where legal or operational requirements change.
 

The latest version will be available on our website and will show the date on which it was last updated.
 

Changes will not remove legal rights that have already arisen.
 

18. Governing law
 

These terms are governed by the laws of England and Wales.
 

If you are a consumer, you retain any rights you have under applicable consumer law regarding where legal proceedings may be brought.
 

19. Contact us
 

If you have questions about these terms or the Our Event Planner service, please contact:
 

Our Event Planner
Email: hello@oureventplanner.com
Operated by: Daryl Weston, trading as Our Event Planner
Correspondence address: Unit 2 Invicta Park, Sandpit Road, Dartford, DA1 5BU